Frequently Asked Questions
Everything you need to know about shopping with Sadlers.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Yes, Sadlers ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my order status?
Once your order is processed, you can track it through the 'Order History' section of your account or by clicking the link provided in your shipping confirmation email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Most of our products come with a one-year manufacturer's warranty against defects. Please refer to the specific product page for detailed warranty information.